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Terms & conditions of use and registration on the website

ITALIAN WINERY EXPERIENCE by G.J.I De Canale, via Tito Vignoli 32, 20146 Milan, Italy. Please read this terms and conditions agreement (the "Agreement") carefully. The terms of this Agreement govern the use of the website www.italianwineryexperience.com (the "Site" or "Service"), including the purchase of goods from the Site managed by ITALIAN WINERY EXPERIENCE of G.J.I De Canale. ("ITALIAN WINERY EXPERIENCE", "We", "us" or "our"). Access to and use of the Service are subject to acceptance and compliance with this Agreement. This Agreement applies to all visitors, users and others who wish to access or use the Service. Please read this Agreement carefully, we draw your attention in particular to the sections relating to the Disclaimer and our liability for loss or damage on your part. By accessing or using the Service, you agree to be bound by this Agreement. In case of disagreement with any part of the Agreement, please refrain from using the Service. ELECTRONIC COMMUNICATIONS: By creating an Account on our Service, you agree to subscribe to newsletters, marketing or promotional materials and other information that we may send. However, you may choose not to receive any or all of these communications from us by following the unsubscribe link or the instructions provided in any email we send. For contractual purposes, you agree that all terms and conditions, agreements, notices, disclosures and other notices that we provide you electronically meet any legal requirements that such notices may satisfy if they were to be in writing. The above does not affect the user's legal rights. SHOPPING: If you wish to purchase any product or service made available through the Service, you must examine and accept our "TERMS AND CONDITIONS OF SALE" available on the site. AVAILABILITY, ERRORS AND INACCURACIES: We constantly update the offers of products and services on the Service. Delays in updating information about the Service and in our advertising on other websites may occur. The information found on the Service may contain errors or inaccuracies and may not be complete or current. Products or services may be incorrectly indicated, described inaccurately or not available on the Service and we cannot guarantee the accuracy or completeness of the information found on the Service. We therefore reserve the right to modify or update information and correct errors, inaccuracies or omissions at any time without notice. OFFERS AND PROMOTIONS: Any offers or other promotions (collectively, "Promotions") made available through the Service may be governed by rules other than this Agreement. If you participate in any promotion, please review the applicable rules and our site privacy policy. If the rules for a Promotion conflict with this Agreement, the Promotion Rules will apply. USER CONTENT: The Service allows you to publish, link, store, share and otherwise make available certain information, text, graphics, videos or other material ("User Content"). The user is responsible for the Content published on or through the Service, including its legality, reliability and adequacy By publishing the user's content on the site or through the service, the user declares and guarantees that: (i) the user's content is yours (the user is the owner) and / or has the right to use it and the right to grant us the rights and license as provided in this Agreement and (ii) that the publication of your Content on or through the Service does not violate the privacy rights, advertising rights, copyrights, contractual rights or other rights of any person or entity. We reserve the right to terminate the account of anyone who believes it violates this Agreement or is otherwise questionable. The user retains all the rights of the user on any User Content posted, published or displayed on or through the Service and the user is responsible for the protection of these rights. We assume no responsibility and assume no responsibility for your Content or for third party posts on or through the Service. BACKUP OF USER CONTENT: We are not obligated to backup any User Content and the User Content may be deleted at any time without notice, therefore we recommend that you store and make backup copies elsewhere. You are solely responsible for creating and maintaining your backup copies of your User Content, if you wish. LICENSE TO USE USER CONTENT: In order for us to manage the Service and host and display your Content, you grant us the right and license to use, modify, publicly perform, publicly display, reproduce and distribute such User Content on and through the Service on the basis that such license is: irrevocable - once agreed, it is not possible to remove or limit our right to use the User Content as described above; non-exclusive - you and, if you allow it, other people can use your User Content; exempt from rights and fully paid - we do not have to pay you or any other party (neither now nor in the future) to use your User Content in the manner described above; worldwide: we may use your User Content in the manner described above anywhere in the world; and sublicensable - you authorize us to authorize other companies and individuals to use the licensee described above, for the purpose of including your Content as part of the Service. We have the right but not the obligation to monitor and edit all user content. EXEMPTION OF MORAL RIGHTS: We hereby irrevocably waive (and agree to assert) any claims and assertions of moral rights or attribution in relation to its Content. Do not send us confidential information in the User Content: Please note that the Content that you have provided or made available on or through the Service will not be treated as confidential information - as a result, you agree not to send us any information or ideas that you consider confidential or proprietary. The user acknowledges that his communications with other users through the Service are public and non-private communications and that there is no expectation of privacy in relation to such communications. Any personal data sent through reviews, feedback and / or comments or other features of the Service can be seen and used by other users. We strongly advise you not to disclose your personal data through these features. We are not responsible for any information (including personal data) that you communicate in this way. OUR CONTENTS: Any content other than User Content will be owned by ITALIAN WINERY EXPERIENCE or its licensors ("Site Content"). It is not possible to distribute, modify, transmit, reuse, download, republish, copy or use the Site Content, in whole or in part, for commercial purposes or for personal gain, without explicit written permission from us. ACCEPTABLE USE POLICY: The following terms constitute our "Acceptable Use Policy": Protection of our reputation and third party rights: You agree not to use the Service to collect, upload, transmit, display or distribute any Content that: (a) is obscene, offensive, hateful, inflammatory or otherwise questionable or defamatory of any person; (b) is threatening, offensive or invasive privacy of others or may cause annoyance, inconvenience or anxiety; (c) is likely to harass, disturb, embarrass or alert another person; (d) promotes discrimination based on race, sex, religion, nationality, disability, sexual orientation or age; (e) is intentionally misleading or liable to deceive any person; (f) impersonate someone or misrepresent your identity or affiliation with any person; (g) gives the impression that the User Content emanates from us; (h) defends, promotes, aids or permits illegal or illegal activities; (i) promotes violence or indecent or sexually explicit material; (j) violates any law, regulation, or obligation or restriction imposed by third parties; (k) otherwise exposes any person to any danger of any kind; or (l) otherwise discloses or discloses another person's personal information without your prior authorization or collects or solicits another person's personal information for commercial or illegal purposes. PROTECTION OF OUR SYSTEMS: In addition, you agree not to: (i) upload, transmit, distribute or otherwise make available through the Service viruses, worms, trojan horses, time bombs, spyware, robots, robots, spiders or other computer codes, files or programs which is or is potentially harmful or invasive or intended to damage or hijack the operation or to monitor the use of any computer system, hardware, software, equipment or data; (ii) send unsolicited or unauthorized advertising, promotional material, junk mail, spam, chain letters, pyramid schemes or any other form of duplicate or unsolicited, commercial or other messages through the Service; (iii) use the Service to collect, collect, collect or assemble information or data relating to other users, including e-mail addresses or passwords, without their consent or otherwise systematically download and store the contents of the site; (iv) use the functionality of the Service for purposes other than those envisaged, including the exploitation of any technical problems for personal gain; (v) interfere, disable, interrupt or create an excessive burden on servers or networks connected to the Service or violate the regulations, policies or procedures of these networks; (vi) attempt to gain unauthorized access or provide automated access or use of the Service (or to other computer systems or networks connected or used in conjunction with the Service); or (vii) assist, allow or encourage any person to perform any of the activities described above. (v) interfere, disable, interrupt or create an excessive burden on servers or networks connected to the Service or violate regulations, policies or procedures of such networks; (vi) attempt to gain unauthorized access or provide automated access or use of the Service (or to other computer systems or networks connected or used in conjunction with the Service); or (vii) assist, allow or encourage any person to perform any of the activities described above. (v) interfere, disable, interrupt or create an excessive burden on servers or networks connected to the Service or violate the regulations, policies or procedures of these networks; (vi) attempt to gain unauthorized access or provide automated access or use of the Service (or to other computer systems or networks connected or used in conjunction with the Service); or (vii) assist, allow or encourage any person to perform any of the activities described above. FEEDBACK: If you provide us with comments or suggestions relating to the Service ("Feedback"), we hereby transfer all rights to such Comments to us. Please note that the Feedback you provide to us will not be treated as confidential information - as a result, you agree not to send us any information or ideas that you consider confidential or proprietary. ACCOUNT: When you create an account with us, you guarantee that you are over 18 years old and that the information you provide us is accurate, complete and updated at all times. Inaccurate, incomplete or obsolete information may result in the immediate termination of your account on the Service. You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and / or account. You agree to take responsibility for any and all activities or actions that occur under your account and / or password, whether your password is with our Service or a third party service. You must notify us immediately after learning of any security breach or unauthorized use of your account. It is not possible to use the name of another person or entity as a username or that is not legally available for use, a name or trademark that is subject to the rights of another person or entity other than you, without the appropriate authorization. It is not possible to use any offensive, vulgar or obscene name as a username. We reserve the right to refuse the service, close accounts, remove or edit content or cancel orders in our sole discretion if you are substantially violating any term of this Agreement or we suspect that you have used the Service or intend to use the Service. for the purpose of an illegal activity. You must promptly change your password and inform us by sending an e-mail to "admin@italianwineryexperience.com" if you suspect or become aware of an unauthorized use of your account or any other breach of security. INTELLECTUAL PROPERTY: The Service (including all information and materials that we provide on or through the Service) and its original content and any related domain name (excluding the User Content), features and functionality are and will remain the exclusive property of ITALIAN WINERY EXPERIENCE and its licensees. You acknowledge that you do not have the right to access all or part of the Service in source code form. The Service is protected by copyright, trademark, patents, trade secrets, moral rights, privacy rights, advertising rights and other intellectual property and property rights under the laws of the United States, the United Kingdom, Italy and from other countries. Our trademarks and copyrights cannot be used in connection with any product or service without our prior written consent. RESTRICTIONS: Your right to use the Service is subject tothe restrictions listed below. Do you agree: with the exception of what is expressly established in this Agreement, not to use the Service for fraudulent or otherwise illegal purposes; not interfere with the operation of the Service and comply with our Acceptable Use Policy (see the section on Acceptable Use Policy below); not to copy the whole or any part of the Service, except where such copy is accessory to the normal use of the Service for the intended purposes, or where it is necessary for the purposes of back-up or operational security; not to reproduce, republish, reuse, upload, publish, transmit or distribute the contents presented or provided by the Service, including, but not limited to, commercial or commercial, including text, images, audio and video; not to rent, lease, sub-license, loan, distribute, time-share, translate, merge, adapt, vary or modify the whole or any part of the Service; not to make any changes or modifications to the whole or part of the Service or to allow the Service or part of it to be combined or incorporated into other products or services; not to disassemble, decompile, decode, derive any code or algorithm or create derivative works based on all or part of the Service or attempt to do anything except to the extent that such actions cannot be prohibited by applicable law; not to sell, resell, link, exploit, supply or otherwise make available the whole or part of the Service (including objects and source code), in any form to any person without the prior written consent of us; not to remove any copyright, trademark or other proprietary notices from the Service and to include our copyright notice on any copy of the Service made on any medium; to be responsible for obtaining and obtaining all the necessary authorizations, consents and authorizations, including from third parties, to the extent that the user sends, publishes, transmits or otherwise processes personal data using the Service. LINKS TO OTHER WEBSITES: Our Service may contain links to third party websites or services that we do not own or control. We have no control over them and assume no responsibility for the content, privacy policies or practices of any third party site or service. We do not guarantee the offers of any of these entities / people or their websites. The user acknowledges and accepts that we will not be liable or responsible, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use or reliance on such content, goods or services available on or through any such sites Web or third party services. We strongly recommend that you read the terms and conditions and privacy policies of all third party websites or services you visit. We may suspend or suspend your account and block access to the Service immediately, without notice or liability, at our sole discretion, for any reason, by way of example and not limited to, including, without limitation, a breach of the Agreement. If you wish to close your account, you can simply stop using the Service. All provisions of the Agreement that by their nature should survive the termination will survive the termination, including, without limitation, the ownership provisions, warranty exclusions, indemnities and limitations of liability. INDEMNIFICATION: You agree to defend, indemnify and hold harmless ITALIAN WINERY EXPERIENCE, subsidiaries and affiliates, and the officers, directors, employees, agents, representatives, partners and licensors of each, from and against any claim, any damage, obligations, losses, liabilities, costs or debts and expenses (including, but not limited to, legal fees) arising from or resulting from a) use and access of the Service by the user or any person using their account and password ; b) breach of this Agreement, or c) Content published on the Service. OUR LIABILITY FOR LOSS OR DAMAGE SUFFERED BY YOU (LIMITATION OF LIABILITY): The service is not tailored to you. You acknowledge that the Service has not been developed to meet your individual needs and that it is therefore your responsibility to ensure that the structures and functions of the Service meet your needs. We are liable to you for foreseeable loss and damage caused by us. If we do not comply with this Agreement, we are responsible for the loss or damage you suffer which is a foreseeable result of our violation of this Agreement or our failure to use reasonable care and expertise, but we are not king. responsible for any loss or damage that is unpredictable. Loss or damage is foreseeable if it is obvious that it will happen or if, at the time this Agreement was entered into, both we and you knew it could happen. We are not responsible for corporate losses. If you use the Service for commercial or commercial purposes, you will have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity. We are not responsible for events beyond our control. We will not be held responsible for any failure to perform or any delay in the performance of any of our obligations under this Agreement caused by any event or circumstance beyond our reasonable control, including any failure in public or private telecommunications networks or any delays or latencies due to the physical location or network of the wireless data service provider. YOUR RESPONSIBILITY: You agree to indemnify any complaints, losses, liabilities, damages, costs and expenses (including legal and legal fees) incurred by us that result from using the Service in violation of this Agreement. We reserve the right to assume exclusive defense and control of any complaint made by a third party in connection with the use of the Service and you agree to collaborate and collaborate with us in relation to such requests. OTHER IMPORTANT TERMS: No one else has any rights under this Agreement. This agreement is between you and us. No other person will have any right to enforce any of his agreements. If a court finds that part of this agreement is illegal or unenforceable, the rest will continue in effect. Each of the paragraphs of this Agreement operates separately. If a court or competent authority decides that one of them is illegal or unenforceable, the remaining paragraphs will remain in full force and effect. Even if we delay the application of this Agreement, we can still apply them later. If we do not immediately insist that you do something that you are required to do under this Agreement, or if we delay in taking action against you in connection with the violation of this Agreement, this does not mean that you must not do those things and will prevent you from taking action against you later. We reserve the right, in our sole discretion, to modify or replace this Agreement at any time. The "Last Updated" legend above indicates when the last Agreement was changed. We may make changes to the Site and / or this Agreement to: (a) reflect changes to relevant laws and regulatory requirements; and (b) implement small technical adjustments and improvements, for example to address a security threat. If a revision is material, we will provide at least 15 days' notice before any new Agreement enters into force.   TERMS AND CONDITIONS OF SALE   GENERAL REGULATION: These Terms and Conditions of Sale (the "Terms and Conditions") define the agreement (the "Contract") between the customer ("Customer", "user", "recipient", "you") and ITALIAN WINERY EXPERIENCE of GJI De Canale (the "Seller", ITALIAN WINERY EXPERIENCE "," we "), with registered office in via Tito Vignoli 32, Milan, Italy. P.Iva 10277680962 The Terms and Conditions apply, without limitations or reservations, to the purchase of all products or services ("Orders", "services", "offer") placed on the site, online on "WWW.ITALIANWINERYEXPERIENCE.COM" (the " Site "). Placing an order implies unconditional acceptance by the Customer of the Terms and Conditions of Sale which prevail over all the other general or specific conditions not expressly authorized by the Seller. ITALIAN WINERY EXPERIENCE reserves the right to adapt or modify the Terms and Conditions at any time. In case of modification, only the Contract in force on the day of the order will be applied. UNDER 18 PROTECTION: It is forbidden to sell alcohol-containing products to people under the age of 18. When you place an order with us, you declare that you are at least 18 years old. In the event that you are not the RECIPIENT and the product is alcoholic, you guarantee that the RECIPIENT is 18 years old on the day the product becomes available. ITALIAN WINERY EXPERIENCE is committed to respecting its legal and social obligations and will check your age in case of doubt. In the event that you or the RECIPIENT are less than 18 years old when you place the order, ITALIAN WINERY EXPERIENCE will be legally authorized and obliged to cancel your order.   OBLIGATIONS OF THE PURCHASER: It is forbidden for the buyer to enter false and / or fantasy data in the registration procedure necessary to activatethe procedure for the execution of this contract and the further related communications; personal data and e-mails must be exclusively their real personal data and not of third parties or fantasy. The consumer and / or customer authorizes ITALIAN WINERY EXPERIENCE and undertakes to supply, at the discretionary request of the latter, copies of the unexpired identity documents. Failure to comply with the request for documents authorizes ITALIAN WINERY EXPERIENCE to terminate the contract for breach of the buyer. The customer relieves ITALIAN WINERY EXPERIENCE from any liability deriving from the issue of incorrect tax documents due to errors relating to the data provided by the Customer, as the Customer himself is solely responsible for the correct insertion. The customer undertakes, once the online purchase procedure is concluded, to print and keep these general conditions, which he will have already viewed and accepted as an obligatory step in the purchase, and to print the specifications of the product or service object of the purchase.   OFFER: The offer is valid in the European Union territory. Please contact us for any order outside these territories as some special rules may apply (in particular for products containing alcohol). For non-EU countries, ITALIAN WINERY EXPERIENCE is not responsible for customs procedures and any blockages of the goods themselves at customs. The customer is responsible for appointing an external broker for the handling of the aforementioned customs procedures. The offer is valid to the extent that the products and services offered are available. In case of exhaustion, a special announcement will be posted on the website. If, despite all our efforts to publish these advertisements as quickly as possible, you place an order for an out of stock product or service, ITALIAN WINERY EXPERIENCE will provide a replacement product or service of equivalent or superior quality and value. The payment of the service gives the user the possibility to take advantage of discounts on prices and / or gifts of the affiliated accommodation facilities (hotels, hotels, restaurants, farmhouses and shops) participating in the initiative.     ADOPTION OF SCREWS On the website www.italianwineryexperience.com, the customer will have the opportunity to adopt a number of screws of his choice according to the parameters reported in the offer. The adoption of the vines at one of our partner vineyards is purely symbolic, but the customer will actually receive a number of bottles equivalent to the number of vines adopted according to the offer chosen on the site. The adoption fee entitles the customer to take advantage of discounts on prices and / or freebies of the affiliated accommodation facilities (hotels, hotels, restaurants, cottages and businesses) participating in the initiative, as reported in the dedicated sections. When the customer decides to adopt screws according to the offer shown on the website www.italianwineryexperience.com, the adoption is considered ANNUAL and starts from the date of stipulation and payment of the agreed amount until the moment of bottling the wine chosen in the offer, produced with grapes harvested from the vines adopted. The quantity of bottles produced will vary according to the weather conditions and the cultivation techniques chosen by the team of oenologists in charge of following the vineyards in order to obtain the highest quality in the bottle In the event that for reasons of force majeure (atmospheric events such as floods, landslides, landslides that would make the rows unproductive) the vineyard does not produce grapes, the Customer may request the refund of the amount paid or ITALIAN WINERY EXPERIENCE will make available to the Customer the same number of vines with characteristics similar to that previously adopted at another partner vineyard. The Customer is exempt from any liability for direct or indirect damages that may be caused to the vines adopted, to the same owner and / or third parties during the work in the vineyard. If during the period of adoption the owner of the vineyard needs the row for just cause (sale of the same, cessation of activity), he can request full immediate availability. In this case, the ITALIAN WINERY EXPERIENCE undertakes to return the paid amount to the Customer or to make available to him another vineyard with vines with characteristics similar to those previously adopted.     Days of experience Upon request and by appointment agreed with the ITALIAN WINERY EXPERIENCE and with the chosen cellar, the user will be able to visit the same and to attend, for example, the "processing" in the vineyard, the harvest and subsequent vinification or other. When at least one day of experience is ordered, the approximate dates for the days of experience are published in the client portal the private individuals of the RECIPIENT. The final confirmation of the date (s) will be entered in the RECIPIENT's private customer portal at least 6 weeks before the effective date (s). We recommend that you do not book any trip until the final confirmation of the date (s). This is because the activities that will take place during the day of the experience depend on the nature and weather conditions and, as such, cannot be confirmed earlier. Once the dates have been confirmed, it is the RECIPIENT's responsibility to register for one of the proposed Experience Days. Since the number of places is limited per day, registration is done on a first-come, first-served basis. If the RECIPIENT is unable to participate in an Experience Day for which they are registered, the RECIPIENT may cancel it and postpone it once, provided that the RECIPIENT informs ITALIAN WINERY EXPERIENCE at least two weeks before the recorded date. If the cancellation is made less than a week before the recorded date, the Experience Day is considered used.   PRICES: Prices are in Euros (€) including VAT. Any changes in prices will be reflected on the site. Prices do not include insurance or delivery charges where these may apply. Shipping costs are calculated separately and included in the final invoice. The shipping costs indicated can only be an estimate of the final delivery costs. The products and services sold under this Agreement will be owned by the Customer only after full payment by the latter. In the event of deferred payment, the product (s) will remain the property of the Seller until full payment in accordance with the contractual conditions contained herein, even in the event of insolvency proceedings against the Customer. All offers and prices are valid based on customer allocation and availability. In the event that a product or service is not available after the order has been placed, the Customer will be informed by e-mail, by phone or by post. The Seller will offer the choice of a similar product or service at a similar price or the possibility to wait until the product or service is available. If these alternatives are not accepted by the Customer, the order will be modified or canceled. In case of a valid canceled order, in which the payment has already been made, the Customer will be refunded within 30 working days. The prices include: The costs of preparing the order; If the Experience Days have been ordered, participation in these Experience Days refers to the number of people indicated, and to other services as specified in the offer. The products ordered in the quantity ordered. Prices do not include: Travel and accommodation expenses; Shipping costs at the time of availability of the product, which, if the delivery option is requested, are the responsibility of the user or the RECIPIENT at the time of availability of the product. Delivery costs depend on the delivery options and the country of destination; Special customs taxes for some products outside the Italian territory, where applicable; ITALIAN WINERY EXPERIENCE can change prices at any time. The new prices do not apply to orders registered before this change. AVAILABILITY OF GOODS: The availability date of your customized products depends on the type of products ordered. Some are ready to be taken away at the end of a day of experience. Others will not be available for a certain period of time, for example if fermentation and aging are part of their production process, and therefore availability dates may vary from year to year. In such cases, an indicative date of availability will be given to you at the time of the order, and the final availability date will be confirmed by the portal of private customers and the RECIPIENT. Once the availability date has been confirmed, the RECIPIENT will have the opportunity to collect its products directly from the manufacturer or to have them delivered at its own expense through its private customer portal. If no choice is indicated in the private customer portal, the products will be stored at the manufacturer for collection by the RECIPIENT. If the products are not collected within 6 months from the availability date, the products will be considered abandoned and cannot be recovered. Please note that the delivery of some products outside the Italian territory may be subject to additional taxes or regulations. For example, excise duties can be applied to wine. In this case, if the RECIPIENT collects the wine in the cellar and brings it back to his country of origin within the European Union, no further self. But if the wine is shipped outside of Italy, additional excise duties may apply. ITALIAN WINERY EXPERIENCE will contact the RECIPIENT when the wine is ready and will inform of any additional taxes and delivery costs, if applicable, depending on the country of destination.   DELIVERY PROBLEMS: If you are absent and / or if it is not possible to deliver to the indicated address, a notice will be left in the mailbox indicating how to collect the package. If the package is delivered open or damaged, please write as such on the delivery receipt and communicate it to ITALIAN WINERY EXPERIENCE as soon as possible, so that we can contact the carrier. If the package is delivered unopened but incomplete, please ITALIAN WINERY EXPERIENCE and we will do our best to correct the situation. If the package is not delivered, contact ITALIAN WINERY EXPERIENCE, indicating your order number so that we can try and locate it. If delivery is not possible, incurring additional costs, ITALIAN WINERY EXPERIENCE reserves the right to charge any additional costs incurred. PAYMENTS: Full payment must be made when ordering. Payment by the following methods is accepted: Credit card accepted PAYPAL or similar You may be asked to provide certain payment-relevant information, including but not limited to your credit card number, credit card expiration date, billing address, and shipping information. For more information on how we manage your information, please refer to our Privacy Policy on the site. You declare and guarantee that: you have the legal right to use any credit card or other payment method in relation to any Purchase; and that the information you provide us is true, correct and complete. The service may use the use of third party services for the purpose of facilitating payment and completion of purchases. By submitting your information, you grant us the right to provide the information to these third parties subject to our Privacy Policy. We reserve the right to refuse or cancel your order if there is a suspicion of fraud or an unauthorized or illegal transaction. PAYMENT DEFAULT: The Seller reserves the right to refuse to honor an order issued by a Customer who has not paid an order in whole or in part or in the event of a previous order from the Customer who has not paid in whole or in part or in the event of a dispute of regulation pending ORDER CONFIRMATION: An order is considered confirmed with full payment for the order received. Order confirmations are sent by e-mail to the registered customer's address. It is the customer's responsibility to provide a valid email address for order confirmation. The confirmation of an order implies the full and unconditional acceptance of these Terms and Conditions by the Customer, the acknowledgment of having taken full knowledge of them, in addition to the renunciation of their purchase conditions or any conditions not declared in this document. CANCELLATION POLICY: Once the products have been picked up by a customer or by the services provided to the customer, the order is final and cannot be canceled or returned. The services that have not yet been delivered to the customer, can be canceled up to 24 hours before delivery, once the service or goods order has been exceeded, they cannot be canceled and the refund cannot be offered. Canceled services will be refunded with a chosen means of payment within fourteen (14) days of receiving the cancellation notification. In case of cancellation within the specified term, only the price of the product and / or service purchased and the delivery costs will be refunded. All costs and expenses incurred for returning the product (s) are charged to the customer. Customers can cancel their order by sending an email using the following format by mail to the address below. Product orders must be returned to ITALIAN WINERY EXPERIENCE, in their original condition, in their original packaging, including all accessories, no later than fourteen (14) days from the cancellation request, to the following address: ITALIAN WINERY EXPERIENCE by G.J.I De Canale, via Tito Vignoli 32, 20146 Milan, Italy. CANCELLATION FORM recommended a / R. : c.a. ITALIAN WINERY EXPERIENCE by G.J.I. De Canale via Tito Vignoli 32 20146 Milan, Italy. Mail: To: orders@italianwineryexperience.com From: Subject: cancellation of the order Message: I / we want to cancel my / our order of the following products or services. List of products (s) or services ordered: Order number: ordered / received on: first name: address: signature (in case of notification by post) Date: The purchase price of the product (s) and the delivery costs will be reimbursed with a chosen means of payment within fourteen (14) days of receipt and verification of the products by ITALIAN WINERY EXPERIENCE. In the absence of the return of the product / products or the proof of posting within the prescribed period, ITALIAN WINERY EXPERIENCE reserves the right to defer the refund until the product has been received by them. Incomplete or damaged items will not be entitled to exchange or refund. DELIVERY Orders are delivered by post or express courier only to the shipping address information provided at the time of your order. The Seller will do everything in its power to deliver within a reasonable time, but cannot be responsible for delays from the Seller's control. Standard delivery takes place within five (10) working days * from the date of shipment, for medium-small parcels delivered in mainland Italy, for delivery outside the EU or Extra-EU area: delivery times will vary. VERIFICATION OF THE PRODUCT Upon delivery, the customer must check the product (s), and in case of damage to the goods, refuse the shipment and return the damaged goods to the seller. When the customer accepts the delivery from the shipping company, the delivery is accepted and the product verified. In the case of a refused shipment, the Customer must write down clear and precise problems on the carrier's delivery manifest and forward a copy of the manifest, including the reasons for refusing the shipment to the Seller within 48 hours via email to orders@italianwineryexperience.com or send to the following address: ITALIAN WINERY EXPERIENCE by G.J.I De Canale, via Tito Vignoli 32, 20146 Milan, Italy. If a damaged package has been delivered and the Customer has signed the delivery note without any modification or reservation, the product (s) is considered accepted by the Customer, and the Seller cannot be held responsible for any damage, nor responsible for any compensation. The term "subject to unpacking" has no legal or commercial value. DELIVERY FAILURE In case of non-delivery due to the absence of the recipient at the specified address, the courier will send an e-mail of notice to the Customer with a courier's shipping code to agree on a new delivery appointment. The Customer may indicate a date and time relating to the new courier delivery. In case of impossibility to carry out the new delivery even on the day agreed for the unavailability of the recipient, the products covered by the order will be returned to ITALIAN WINERY EXPERIENCE by G.J.I De Canale, owner of the website www.italianwineryexperience.com RIGHT OF WITHDRAWAL Pursuant to art. 55 paragraph 2 letter c) of the Consumer Code (Legislative Decree 206/2005) *, the user / customer cannot exercise the right of withdrawal as these are contractual products "which by their nature cannot be returned or are at risk to deteriorate or alter rapidly ". The purchase of the products ordered on www.italianwineryexperience.com therefore does not enjoy the right of withdrawal. Unless otherwise agreed between the parties, the consumer cannot exercise the right of withdrawal provided for in articles 64 and following in the cases: letter c) of supply of goods made to measure or clearly personalized or which, by their nature, cannot be returned or are likely to deteriorate or alter rapidly; LIABILITY ITALIAN WINERY EXPERIENCE by G.J.I De Canale is bound only to a "better company". It cannot be held responsible for damage resulting from misuse or other problems beyond the Seller's control, including explosions, floods, ice, storms, fires or accidents, war, threats of war, sabotage, insurrection, civil unrest or requisitions, acts, restrictions, regulations, decrees, prohibitions or measures of any kind by any governmental, parliamentary or local authority; interruption or suspension of the media, embargoes; strikes, lockouts or other industrial actions or third party commercial disputes; difficulty in obtaining materials, labor or machinery; cessation of production or delivery and power outage or machine failure, etc. MAJOR FORCE : ITALIAN WINERY EXPERIENCE will not be responsible if the failure or improper performance of its obligations is caused by your negligence, or by an unexpected act of force majeure. Likewise, it cannot be held liable for damages due to a technical problem using the website / web. DATA PROTECTION: ITALIAN WINERY EXPERIENCE collects personal information from you and the DESTINAT ARIO in order to process orders and uses cookies to avoid having to enter the same information by multiplying the times. This collection of information is necessary to process your order and to give access to the private customer portal. ITALIAN WINERY EXPERIENCE will use your email address to send you an order confirmation. The contact details of the RECIPIENT are used to communicate to them the final dates of the Days of experience, to request the details of product customization, where applicable, to inform the RECIPIENT of the availability of the product, where applicable, and, from time to time, to send commercial offers from ITALIAN WINERY EXPERIENCE. The newsletters are addressed exclusively by e-mail to the recipient and are published in the private customer portal, provided that the recipient has activated his / her user page by registering on the site and has provided his / her email address. Contact information can be changed in the private customer portal at any time. Your personal information is strictly confidential and will not be disclosed to third parties by ITALIAN WINERY EXPERIENCE, except for the direct fulfillment of your order.   DISPUTE RESOLUTION The conditions of sale are subject to Italian law. The language in which this contract was registered is Italian; all translations on the site are provided for informational purposes only. With the exception of the persons for whom the competent courts are determined by the provision of the code of civil procedure, the Milan commercial court is the only competent authority in the event of a dispute. This jurisdiction also applies in the case of a plurality of defendants or claims for guarantees.